Privacy
This Privacy Policy is effective from 6 September 2025.
This Policy explains how Salt & Touch collects, uses, discloses, and protects your personal information when you visit our website, book a treatment, contact us, or purchase a product or voucher.
What We Collect
Identity & Contact Name, email address, phone number, and billing/shipping address.
Booking Details Appointment history, therapist or service preferences, and notes you choose to provide about your goals or comfort preferences.
Health Notes (Optional, With Consent) Information you voluntarily share to help us tailor treatments (e.g., areas of tension, allergies, pregnancy status). Used only to deliver safe, suitable services.
Purchases & Payments Order details (products, vouchers, totals). Card details are processed by our payment providers and are not stored by Salt & Touch.
Technical (Basic Logs Only) Device and basic usage data (e.g., IP address, browser type) necessary for security and site operation. We do not use analytics or advertising cookies.
How We Use Your Information
To provide and manage bookings, deliver treatments, process payments, fulfil orders, and send confirmations and reminders.
To personalise your experience where appropriate (e.g., remembering service preferences).
To provide customer support, handle enquiries, troubleshoot issues, and improve our services and website.
With your consent, to send news, offers, and updates. You can unsubscribe at any time.
Cookies
We currently use only essential cookies required for site functionality (e.g., booking and checkout). We do not use analytics or advertising cookies.
If we introduce analytics or advertising in the future, we will update this Policy and request your consent first. See our
Payments
Payments are processed securely by third-party providers (e.g., Stripe, Square, or your chosen gateway). We do not store your card details.
When We Share Information
Service Providers We share necessary information with trusted vendors who help us deliver our services, such as booking platforms, payment processors, email/SMS providers, couriers, and website/IT support. They may use your data only to perform services for us.
Legal & Safety We may disclose information if required by law or when necessary to protect you, us, or others from harm, fraud, or misuse.
Business Changes If our business is restructured, merged, or sold, information may form part of the transferred assets subject to this Policy.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
No method of transmission or storage is completely secure; we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as needed for the purposes set out in this Policy or as required by law (e.g., tax and record-keeping), after which it is deleted or de-identified.
Your Rights
Access & Correction You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out-of-date, incomplete, or misleading.
Marketing Preferences You can opt out of marketing at any time by using the unsubscribe link in our emails or contacting us at team@saltandtouch.com.au.
How to Contact Us
For privacy questions, access or correction requests, or to update your preferences, please contact us at team@saltandtouch.com.au or 0490 553 233.
Postal/visit address: Shop 5/115 Longueville Rd, Lane Cove NSW 2066, Australia.
Complaints
If you believe we have breached the Australian Privacy Principles, please email team@saltandtouch.com.au with details. We will investigate and respond within 30 business days.
Third-Party Links
Our website may link to external sites we do not control. Please review their privacy policies; we are not responsible for their practices.
Changes to This Policy
We may update this Policy periodically. The updated version will be posted on this page with a new effective date. Your continued use of our services after changes indicates acceptance of the updated Policy.
